Privacy Policy

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Welcome to llaguaroofing.com (the “Site”). Protecting your privacy is important to us at Llagua Roofing LLC ("Llagua Roofing", "we", "us", or "our"). This Privacy Policy outlines how we collect, use, share, and secure personally identifiable information (“PII”) from visitors (“Visitors”) and customers (“Customers”) of the Site and our services. By using our Site or requesting services, you consent to this policy.

Personally Identifiable Information may include name, email address, phone number, mailing address, and payment/billing details when you request a quote, schedule services, or complete a transaction.

• Directly from You: through forms, quote requests, service bookings, or email correspondence.
  
• Automatically: via cookies and tracking, collecting data such as IP address, browser type, device, access times, referral URLs, and pages visited.
  
• From Trusted Third Parties: e.g., marketing platforms or public data sources to augment lead or claims information.
  

We use collected PII to:

• Provide, maintain, and monitor our services
  
• Communicate regarding appointments, estimates, updates, promotions, and feedback
  
• Assist with billing, scheduling, and financing services
  
• Analyze trends, improve quality, and enhance user experience
  
• Comply with legal obligations or regulatory requests
  

We do not sell or rent your personal information. We may share it as follows:

• With Service Providers (e.g. payment processors, messaging providers, customer support vendors) under confidentiality obligations
  
• In Business Transfers like mergers, acquisitions, or sales of assets, with notification to affected users
  
• For Legal Compliance, to respond to valid legal processes or protect rights, property, or safety
  

We use cookies, pixel tags, and similar tools to enhance performance, personalize content, and maintain site functionality. You can disable cookies through your browser, but this may limit certain site features.

We retain PII only as long as needed for legitimate business purposes, legal compliance, or dispute resolution. Usage data may be retained longer for security, analytics, or operational improvement.

Our site and services are not intended for children under 13. We do not knowingly collect data from persons under 13. If discovered, we will promptly delete such information.

Where applicable, you may:

• Access, correct, or delete your personal information
  
• Opt out of marketing emails or SMS (via “click UNSUBSCRIBE” or replying “STOP”)
  
• Restrict or object to certain processing activities
  

Please refer to Section 11 to submit a request.

We employ reasonable technical, administrative, and physical safeguards to protect your data. However, no system is completely foolproof, and absolute security cannot be guaranteed.

We may update this Privacy Policy occasionally. We will indicate the Effective Date of the latest version. When changes are significant, we’ll notify you either via our Site or email. Continued use of the Site or our services after updates constitutes acceptance.

Llagua Roofing LLC
5900 Balcones Drive Suite 100
Austin, TX 78731

Phone: 737‑808‑2324
Email: support@llaguaroofing.com 

Effective Date: July 31, 2025